General

Mattress FAQ’s

Refer to your recipe card included in the delivery of your mattress to see how to rearrange your comfort layers. You can also find this on our Setting Up Your Mattress page. Call us on 1800 787 387 if you need further assistance.

Your Pure Trio mattress comes with a (365 days) sleep trial period. Check out our Terms and Conditions page for full details.
 
The mattress also comes with a 21 year pro-rata guaranteeFor full terms and conditions visit our Product Guarantees Page. 

For slatted bases, ensure that the spacing between the slats is no wider than the width of the slats. For example, if a slat is 65mm thick, ensure that the space between the slats is no more than 65mm. Wider slats can be used, however spacing can not exceed 80mm. A centre support rail is a must for king-sized beds. This is required to allow proper ventilation around the mattress. An adjustable bed base is also suitable. Slat systems, box spring, posture slats, or foundations that flex or concave are not recommended and can void any future trial period or guarantee claims. 

To extend the life of your mattress we recommend rotating your mattress every three months, and then flipping each layer every three months after that. For an easy guide on this visit our Setting Up Your Mattress page. We do recommend the use of a mattress protector to protect your mattress. 

We recommend no more than 120kg per person, or 240kg total. We design our Pure Trio premium mattresses with quality materials to support the weight of the majority of our customers. Heavier sleepers require better structural support, which is why we recommend their mattress is reinforced by a solid foundation or platform and a sturdy frame. We recommend a sturdy base such as our adjustable base. If a slat bed frame is preferred, the spacing between them should be minimal. With heavier sleepers, regularly rotating the mattress from head-to-toe will also encourage more uniform wear.

A mattress protector is to be used to absorb moisture and protect your investment. Check out our 100% cotton mattress protector. It is also important to keep your mattress protected for any potential future guarantee or trial period claims.

Absolutely. Place your electric blanket on top of your mattress, and then make your bed up as you usually would. Always check the manufacturer’s guidelines for the use of your electric blanket.

No, 100% pure and natural latex isn’t hot to sleep on. Our latex is certified 100% pure and natural with no fillers or chemicals so you are assured a cool, comfortable and healthy night’s sleep. Our Pure Trio mattress uses a pin core design, which further increases airflow.

The covers are made from Quilted Tencel fabric. Tencel this is a natural fibre derived from the raw wood pulp of plantation-grown Eucalyptus trees. Luxurious Eden quilting has the same properties of wool without the allergy issues.

Some of the main benefits of these products include that they are breathable to help regulate body temperature, are moisture wicking for a more comfortable sleep, and suitable for sensitive skin as they are hypoallergenic and non-toxic.

Yes, your new Pure Trio mattress will be ready to sleep on as soon as you unwrap it. Our mattresses are made to order so are only compressed for the few days it takes for your mattress to arrive. The memory of natural latex allows the product to spring back to its original shape in seconds.

Each mattress is hand crafted at our manufacturing facility in Brisbane, Queensland.

No, the Pure Trio mattress is designed to provide the correct balance of comfort and support and therefore should not require a topper. We recommend trying the Pure Trio mattress for 30 days and contacting us before investing in a topper for your Pure Trio mattress.

Please visit one of the Latex Mattress Australia showrooms to see our Pure Trio mattress.

Queensland
73 James Street, New Farm,  Brisbane 4005
4 Barrinia Street, Springwood QLD 4127

New South Wales
515 Military Road, Mosman,  Sydney NSW 2088

Call 1800 787 387 to arrange a time to visit. Further information and contact details can be found on our Contact Us Page.

Topper FAQ’s

Yes. A Pure Trio latex mattress topper is designed to improve your sleeping experience by adding a luxurious feel and pressure relief to your existing firm mattress.

No. As our Pure Trio latex mattress topper is a flexible product, it will follow the curve of the dipped mattress underneath. We recommend you purchase a new mattress.

The Pure Trio latex mattress topper contains 50mm of pure and natural latex. Overall depth, including the quilted Tencel cover, is 75mm.

To extend the life of your topper, we recommend rotating your topper every three months, and then flipping your topper three months after that. We do recommend the use of a mattress protector to protect your topper.

We offer a full 10 year guarantee which covers faulty workmanship and materials, from date of purchase (original purchaser only) for our mattresses toppers. You can find further information about this on our Product Guarantees page. 

A mattress protector is to be used to absorb moisture and protect your investment. Check out our 100% cotton mattress protector. It is also important to keep your mattress protected for any potential future guarantee or trial period claims.

No, 100% pure and natural latex isn’t hot to sleep on. Our latex is certified 100% pure and natural with no fillers or chemicals so you are assured of a cool, comfortable and healthy night’s sleep.

The cover is made from Quilted Tencel fabric. Tencel is a natural fibre derived from the raw wood pulp of plantation-grown Eucalyptus trees. Luxurious Eden quilting has the same properties of wool without the allergy issues.

Some of the main benefits of these products include that they are breathable which helps regulates body temperature, superior moisture wicking abilities for a more comfortable sleep, and recommended for those with sensitive skin as they are hypoallergenic and non-toxic.

Each topper is hand crafted at our manufacturing facility in Brisbane, Queensland.

Yes, your new Pure Trio topper will be ready to sleep on as soon as you unwrap it. Our toppers are made to order so are only compressed for the few days it takes for your topper to arrive. The memory of the latex allows the product to spring back to its original shape in seconds.

Our Tencel® covers are removeable and machine washable. We don’t recommend getting the latex wet. We recommend the use of a mattress protector (as it protects your cover and will extend the life of the latex).

Absolutely. Place your electric blanket on top of your mattress topper, and then make your bed up as you usually would. Always check the manufacturer’s guidelines for the use of your electric blanket.

Please visit one of the Latex Mattress Australia showrooms to see our Pure Trio mattress topper.

Queensland
73 James Street, New Farm,  Brisbane 4005
4 Barrinia Street, Springwood QLD 4127 

New South Wales
515 Military Road, Mosman,  Sydney NSW 2088

Call 1800 787 387 to arrange a time to visit. Further information and contact details can be found on our Contact Us page. 

Adjustable Base FAQ’s

Each adjustable base comes with a wireless remote which controls your base elevation. Simply press up or down to find the perfect level for you. Call us on 1800 787 387 if you need further assistance.

Your Pure Trio adjustable base comes with a full 2 year guarantee which covers faulty workmanship and materials. We also offer a 5 year guarantee on the motors. Please see our product guarantees page for more details.

The recommended weight limits on our adjustable beds is 340KG. This includes the weight of the mattress. The bed will structurally support this weight, provided it is evenly distributed across the foundation. The power foundation is not designed to support or lift this amount in the head or foot sections alone. Exceeding this weight restriction could damage the bed and/or cause injury and will void the warranty.

Please visit one of the Latex Mattress Australia showrooms to see our Pure Trio adjustable base.

Queensland
73 James Street, New Farm,  Brisbane 4005
4 Barrinia Street, Springwood QLD 4127 

New South Wales
515 Military Road, Mosman,  Sydney NSW 2088

Call 1800 787 387 to arrange a time to visit.

Delivery FAQ’s

We deliver Pure Trio Mattresses free of charge across the East Coast of Australia which includes Victoria, New South Wales, Australian Capital Territory and Queensland. Delivery charges apply for South Australia, Tasmania, Northern Territory and Western Australia. These charges can be viewed in the shopping cart prior to purchase.

Delivery charges also apply for mattress toppers, adjustable bases and accessories sold separately from a mattress. These charges can be viewed in the shopping cart prior to purchase.

All standard orders received, and paid for in full, by 5pm on business days (Monday to Friday) will be dispatched from our factory the next business day (Monday to Friday). For orders placed after 5pm, they will be dispatched the following business day. For example an order placed Monday night will be dispatched Wednesday.

On the day of dispatch you will receive an email outlining courier tracking information. Please note the below standard courier times. 

Brisbane: 1 – 2 days
Sydney: 2 – 3 days
Melbourne: 3 – 4 days
Canberra / Adelaide: 3 – 4 days 
Regional QLD: 3 – 4 days
Rural Victoria & Rural NSW: 5 – 7 days
Perth: 7 – 10 days

Estimated delivery times for all other areas please allow up to 14 business days.

Any tracking information or delivery estimates given should only be referred to as a guide, as they do not account for weekends, public holidays, or delays.

All orders will be dispatched within 1 business day. After this standard courier times apply as outlined below:

Brisbane: 1 – 2 days
Sydney: 2 – 3 days
Melbourne: 3 – 4 days
Canberra / Adelaide: 3 – 4 days 
Regional QLD: 3 – 4 days
Rural Victoria & Rural NSW: 5 – 7 days
Perth: 7 – 10 days

Estimated delivery times for all other areas please allow up to 14 business days.

Any tracking information or delivery estimates given should only be referred to as a guide, as they do not account for weekends, public holidays, or delays.

Once your order has been dispatched you will receive an email with your delivery information and tracking number.

Your mattress will be delivered by courier to your door or bottom floor if you live in a multi-level building. Please note couriers are not allowed to enter your residence for safety and OH&S reasons. Depending on the size of your new mattress, we would recommend two people to bring your mattress inside for installation. We would also recommend removing the outer layer of wrapping to prevent unwanted dust being brought into your home.

Please contact us either prior to placing your order or as soon as you have ordered to specify a specific delivery date. As we work with third party courier companies we can delay our dispatch date and work within the normal delivery times for your location.

We can change your delivery details as long as your item has not been dispatched. Please call 1800 787 387 to update your delivery address.

The courier will leave a card and you can call to arrange re-delivery.

Yes, you must be home to accept and sign for your delivery. Your order is valuable to us, and with the increase in parcel theft we want to make sure you receive it safely.

Single: 1100mm x 460mmx 460mm and 30kgs
Long Single: 1100mm x 460mmx 460mm and 32kgs
King Single: 1100mm x 460mmx 460mm and 35kgs
Double: 1600mm x 460mmx 460mm and 45kgs
Queen: 1600mm x 460mmx 460mmand 50kgs
King: 1800mm x 460mmx 460mm and 60kgs

Accordion Content

Customise Your Comfort

A Pure Trio mattress comprises of three layers of latex, one soft, one medium and one firm, giving our customers the ability for full comfort customisation in one mattress. All Pure Trio mattresses are sent with the layers in the following order: firm, medium and soft.

If you are a tummy or back sleeper or a heavier body type, sleep with the firm layer at the top for a ‘gentle firm’ feel. If you are a side or back sleeper and like a medium feel, sleep with the soft layer at the top for a ‘luxury medium’ feel.

If you are finding your mattress too soft or too firm, please adjust the internal layers in your Pure Trio to achieve a softer or firmer feel. The construction of the Pure Trio mattress allows you to alter the layers to suit until you find your perfect comfort combination. Simply completely remove the cover. 

A proper pillow will provide support for your head, neck, shoulders and upper back and aids in spinal alignment. Our Pure Pillow should be ideal for complete spinal alignment and support and comes in two heights for different body types and sleep positions.

If you suffer with pre-existing hip, back and shoulder pain your sleeping position can cause your spine to be misaligned. Doctors, Chiropractors and Sleep Professionals typically recommend natural latex to best address these specific conditions. The benefit of the Pure Trio mattress is that you can switch the layers to suit your preferred comfort level.

Although some customers sleep like a baby on the first night, we recommend at least 30 nights. For some, it takes time for their body to adjust, and for the ligaments and joints to fully relax if they are transitioning from a foam or spring mattress or an old mattress that had lost its support. We request that you try your mattress for 30 nights before switching layers to give your body the time it needs to fully adjust to your Pure Trio mattress.

Mattress Trial Period & Returns FAQ’s

1 year (365 days) sleep trial period. Check out our Terms and Conditions page for full details.

We appreciate that our mattress won’t suit everyone so if you’ve tried the mattress for at least 30 days and you are still not satisfied please complete our Returns Process Form. One of our sleep consultants will call you and take you through the returns process. Full terms and conditions can be found here.

Once the return is completed we will confirm if you qualify for a refund and organise for your refund to be processed, less the cost of freight and administration fees to return the product.

Your refund will be processed once we confirm that your mattress has been returned in good condition and has been accepted for charitable donation. You will receive an email notifying you of the refund – refunds will be processed through original payment method made during checkout.

Refunds will be processed within 4 business days of receipt of the returned mattress at our warehouse or associated charities.

The 1 year sleep trial and 21 year guarantee are only valid for the original purchaser only, and aren’t transferable.

Donated to charity. Our charity partner is RizeUp. RizeUp helps families impacted by domestic violence on their journey from domestic & family violence to safety. When a family leaves a refuge, RizeUp furnish their new accommodation with everything they need to make it a home, including their beds, so they can make a fresh start.

To learn more about them please visit our Our Story page.

It can take up to one month to adjust to your new mattress and we request you wait at least one month before starting the return process.

The mattress must be in a condition suitable for donation to be eligible for return (i.e. no stains, tears, excessive odours, or soiling). We request photo(s) to confirm that your mattress is in appropriate condition to be donated. A mattress protector is to be used to protect the mattress to ensure it is suitable for donation.

To be eligible for a return you must be a full paying customer.

Up to two mattresses can be return per household under the 1 year sleep trial guarantee.

This is also explained in our terms and conditions which can be found here.

The 1 year trial applies to our Pure Trio mattress only. Toppers, Adjustable bases and accessories are not included in the 1 year sleep trial guarantee.

Guarantees on Products

Your Pure Trio mattress comes with a 21 year pro-rata guarantee, which covers the full replacement cost of the Pure Trio mattress for 10 years from date of purchase. During years 11-21 of the guarantee, Pure Trio will, at its option, replace the mattress at a prorated charge to the purchaser in addition to transportation and/or shipping charges. The prorated replacement charged will be dependent on the year that the Mattress is replaced. For full terms and conditions visit our Product Guarantees Page.

We offer a full 10 year guarantee which covers faulty workmanship and materials, from date of purchase (original purchaser only) for our mattresses toppers. For full terms and conditions visit our Product Guarantees Page. 

Your Pure Trio adjustable base comes with  a full 2 year guarantee which covers faulty workmanship and materials. We also offer a 5 year guarantee on electronics. For full terms and conditions visit our Product Guarantees Page. 

The guarantee on your Pure Trio mattress, topper and adjustable base covers faulty workmanship and materials (allowing for fair wear and tear). For full terms and conditions visit our Product Guarantees Page.